This film is part of Free
How to Use the Telephone
Hold please. Enter a distinctly British bureaucracy as the post-war Civil Service learns to be civil on the telephone
Overview
One moment please… Let me put you through to the Kafkaesque world of civil service telephony, an inescapable labyrinth created more by incompetence than malevolence. This clever training film invites the audience to identify good and bad practice themselves, rather than using a didactic voiceover to ram a message home - it even pauses halfway to allow for discussion.
Produced by Richard Massingham's aptly named Public Relationship Films, the film emphasizes the telephone as a public face - or voice - of the Civil Service. Its effectiveness, particularly in the first half, is thanks to good casting and the performance of the actors. A succession of great expressive faces, including Massingham's own, are skilfully framed to walk a line between the comedy and frustration of the situations. This government film is a public record, preserved and presented by the BFI National Archive on behalf of The National Archives, home to more than 1,000 years of British history.
Related
Riding on Air Riding on Air
Documentary 1959 16 mins Location: London
A beautiful and evocative survey of cycling's golden years.
The Fatal Floor The Fatal Floor
Public Information Filler 1974 1 mins
Typically hard-hitting public information film about the threat posed by combining a rug and a freshly polished floor.
Handkerchief Drill Handkerchief Drill
Public Information Filler 1949 1 mins
Another of Richard Massingham’s snappy public information fillers finds the oafish everyman’s personal hygiene in question again.
District Nurse District Nurse
Government sponsored film 1952 27 mins Location: Wadhurst
Never a dull moment for a rural district nurse in the early days of the NHS.
Race Relations Board Race Relations Board
Public Information Filler 1969 1 mins
New law targets discrimination in housing and employment in this eye-opening public information film.
The Smoking Machine The Smoking Machine
Documentary 1964 16 mins
Documentary warning children about the drawbacks of cigarettes – not least their addictiveness.
Khichdi Khichdi
Animation & Artists Moving Image 2023 16 mins
The interwoven stories of four best friends who reunite in the UK, thirty-five years after training together as nurses during their teens in Ferozepur, Punjab.
Dr XYZ: A Medical Drag Transthology Dr XYZ: A Medical Drag Transthology
2023 15 mins
A satirical take on the healthcare service announcements of the 1960s and 70s.
Every Moment Counts Every Moment Counts
Animation & Artists Moving Image 2023 9 mins
A short animation that offers a window into the world of children’s palliative care.
Police Story: Panel Discussion Police Story: Panel Discussion
Inside Film 2024 24 mins
Panel discussion on Jackie Chan's 1985 action classic Police Story, with Chase Armitage, Sam Mak and Jadey Duffield.
China O'Brien: The Reunion China O'Brien: The Reunion
Documentary 2024 60 mins
Cynthia Rothrock, Richard Norton and Keith Cooke reunite three decades on from the groundbreaking martial arts classic.
Women in Action Panel Discussion Women in Action Panel Discussion
Inside Film 2024 28 mins
Action Xtreme - the UK's leading action film studio - hosts this panel discussion with four leading women in action cinema - Soo Cole, Jo Rolison, Jadey Duffield and Ioanna Karavela.