This film is part of Free
How to Use the Telephone
Hold please. Enter a distinctly British bureaucracy as the post-war Civil Service learns to be civil on the telephone
Overview
One moment please… Let me put you through to the Kafkaesque world of civil service telephony, an inescapable labyrinth created more by incompetence than malevolence. This clever training film invites the audience to identify good and bad practice themselves, rather than using a didactic voiceover to ram a message home - it even pauses halfway to allow for discussion.
Produced by Richard Massingham's aptly named Public Relationship Films, the film emphasizes the telephone as a public face - or voice - of the Civil Service. Its effectiveness, particularly in the first half, is thanks to good casting and the performance of the actors. A succession of great expressive faces, including Massingham's own, are skilfully framed to walk a line between the comedy and frustration of the situations. This government film is a public record, preserved and presented by the BFI National Archive on behalf of The National Archives, home to more than 1,000 years of British history.
Related
Riding on Air Riding on Air
Documentary 1959 16 mins Location: London
A beautiful and evocative survey of cycling's golden years.
The Fatal Floor The Fatal Floor
Public Information Filler 1974 1 mins
Typically hard-hitting public information film about the threat posed by combining a rug and a freshly polished floor.
Handkerchief Drill Handkerchief Drill
Public Information Filler 1949 1 mins
Another of Richard Massingham’s snappy public information fillers finds the oafish everyman’s personal hygiene in question again.
District Nurse District Nurse
Government sponsored film 1952 27 mins Location: Wadhurst
Never a dull moment for a rural district nurse in the early days of the NHS.
Race Relations Board Race Relations Board
Public Information Filler 1969 1 mins
New law targets discrimination in housing and employment in this eye-opening public information film.
The Smoking Machine The Smoking Machine
Documentary 1964 16 mins
Documentary warning children about the drawbacks of cigarettes – not least their addictiveness.
Starve Acre - Exclusive Q&A Starve Acre - Exclusive Q&A
Short interview 2024 24 mins
Daniel Kokotajlo talks to Nia Childs about Starve Acre, his folk horror about a couple digging deep into grief in the heart of the Yorkshire Dales.
Sky Peals - Exclusive Q&A Sky Peals - Exclusive Q&A
Short interview 2024 30 mins
Sky Peals director Moin Hussain and lead actor Faraz Ayub talk to Tomisin Adepeju about their magic realist drama.
Inside the Archive: The Early Films of Michael Powell Inside the Archive: The Early Films of Michael Powell
Documentary 2024 42 mins
Documentary exploring the BFI National Archive’s role in rediscovering and remastering the early films of Michael Powell.
Inside the Archive: The Riviera Revels Inside the Archive: The Riviera Revels
Short documentary 2024 12 mins
Bryony Dixon, curator of silent film at the BFI national archive, explores the origins of a series of comic travelogues, and Michael Powell's involvement in making them.
New Perspectives: Oldboy New Perspectives: Oldboy
Short documentary 2024 4 mins
Discover why Dan George of Northumbria University believes everyone should experience Oldboy at least once.
New Perspectives: Wings of Desire New Perspectives: Wings of Desire
Short documentary 2024 4 mins
Trixie Parkin-Christie of Northumbria University offers fresh insight into why Wings of Desire remains essential viewing.